Shipping & Returns

Most orders ship from our Los Angeles studio within 2-4 business days. If you do not receive an order confirmation email within two days of placing an order, please contact for an update. Our processing times do not include the package’s time in transit. Once your order leaves our studio, you will receive a shipping notification with a tracking number. UPS Ground usually arrives in 1 - 5 business days but they may experience delivery delays beyond Sutherland Avenue’s control. Thank you for your patience.

Due to the nature of our product, we are unable to offer returns on orders unless an item was received damaged (with photo) or an order was fulfilled incorrectly. We do our best to carefully inspect every order before it is shipped, please contact with any issues so we can make it right.

Though we take care to package your order for safe transit, we understand breakage and denting does occur. Please contact us directly at with photos showing the damage so we can resolve your issue and make it right.